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Appeals

We believe in fair enforcement. If you believe a moderation action was taken in error, you have the right to appeal.

What you can appeal​

You can appeal any enforcement action, including warnings, suspensions, content removals, and account terminations.

Exceptions: Permanent bans for CSAM or credible threats of violence are not eligible for appeal.

How to appeal​

In-app​

  1. Go to Profile > Settings > Strike History
  2. Select the action you want to appeal
  3. Tap Appeal
  4. Explain why you believe the action was in error
  5. Submit

Email​

Send your appeal to [email protected].

What to include​

  • Your Aria username
  • The specific enforcement action you're appealing (e.g., "7-day suspension on March 1, 2026")
  • Why you believe the action was taken in error
  • Any supporting context

Timeline​

  • We aim to review appeals within 48 hours
  • If not reviewed within that window, the appeal is automatically escalated
  • You'll receive a push notification and email when resolved

Outcomes​

Appeal approved​

The enforcement action is reversed. Any associated strike is removed. If your account was suspended, it's reinstated immediately. For creators, paused subscription billing resumes.

Appeal rejected​

The enforcement action stands. You'll receive a written explanation. Each action can be appealed once.

What we consider​

  • Context — Was the content taken out of context?
  • History — First-time issue or part of a pattern?
  • Severity — Borderline or clearly prohibited?
  • Automated errors — Was the action triggered by AI that may have misclassified content?

For copyright-related enforcement (DMCA takedowns), use the counter-notification process described in DMCA. The general appeals process does not override DMCA procedures.

For the full legal text, see the Appeals Process on aria-live.app.